Here's the deal: Being a service-provider is about so much more than simply delivering a great end result. Because let's be honest, if the path to getting there felt really shaky and left your client wondering what was happening and when, they'll be less than ecstatic about the end deliverable no matter how great it is.
What elevates your brand and keeps clients coming back for more...(with a swarm of referrals with them!)...is having a repeatable and consistent client experience. With the right systems and copy components in place, you can make your clients feel cared for and top of mind from start to finish. That's a luxury experience.
Client Welcome Guide Google Doc template full of copy to customize for your services and process
Client Welcome Guide Canva Template to create a beautifully branded PDF you feel confident presenting to your clients
Client Goodbye Guide Google Doc template full of copy to customize for your services and processes
Client Goodbye Guide Canva Template to create a beautifully branded PDF you feel confident presenting to your clients
Client Correspondence Templates via Google Docs so you have pre-written email copy for providing your clients with essential information as you move through your process
A Canva training video so you know exactly how to customize your templates
A list of recommended tools and resources to implement your Client Experience and take things once step further
- You're constantly getting questions throughout your client process - or just not serving at as high of a level as you'd like to
- You want to create a 5-star experience but you're short on time to generate the elements that will help you do exactly that every single time
- You type and send the same sort of client emails over and over again (like confirming calls, sending proposals, sending drafts, requesting a testimonial, and more)
- You wish there was a better way to offboard clients without feeling like it just ‘ends’ after delivering the final files
I love the clever but valuable one-liners [and] I definitely think any service provider could utilize this email sequence. I've already cued two people who are ready to implement new email sequences to this template. "
I didn't even know where to start when it came to setting up a [welcome email series]. I like how organized it was and how easy it was for me to customize.
It's organized and clearly structured with instructions and proper heading (easily jump from one to another in the side navigation panel). Love the helpful tips and subject line options as well.
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